✌️What is FlyCode?
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Involuntary churn refers to the loss of subscribers due to payment failures, not due to them actively canceling. While it is both possible and a worthwhile strategy to attempt to win back a customer during the cancellation process — involuntary churn is not intentional and in most cases, your customers aren’t even aware that their payment failed.
Effective payment optimization does reduce involuntary churn and will increase ARR by as much as 5%-10%
FlyCode maximizes subscription revenue and reduces churn through smart retries and AI based Payment Optimization. FlyCode automatically works in the background to turn churned subscribers into new revenue.
Automatically recover failed subscription payments and reduces passive churn
Use AI-based payment optimization to find the best time to charge your customers
Better customer experience by separating payments retries from emails
Boost subscription revenue with smart dunning
Send custom email campaigns at the right time with tailored dunning per customer
Anomaly detection with real- payments and error detection system
To address this problem, we built decisioning models that take into account 100’s of datapoints, such as customer and payment metadata as well as internal classifiers of error codes and messages. The models determine the optimal time to retry a payment with current or backup payment methods and when to communicate with a customer. Our communications product coordinates transactional emails/sms with retries ensuring sent at an ideal local time and in the local language.
(5) and coordinate the communications with the retries automatically for each customer. On top of that, solutions like Card Account Updater (CAU) and Network Tokens help to automatically update card details when a new card is activated or an expired one is replaced.
When a failed payment is unrecoverable you not only lose the immediate revenue but also a significant chunk of potential LTV. If your average customer stays for 6-12 months, increasing your recovery rate from 45% to 55% can increase ARR by 6%-10%. The impact of saving failed payments has a huge impact on the bottom line.
FlyCode goes beyond standard payment recovery. Our proactive, intelligent, and customer-friendly approach ensures you retain more revenue while improving customer retention. With FlyCode, you can minimize churn and focus on growing your business—not chasing payments. Stop losing revenue due to failed payments. Recover & reduce churn automatically with FlyCode’s dunning & payment management AI. Increase subscription revenue using intelligent payment optimization. Supercharge your ARR by 5%-9% with a smart dunning platform that’s tailored to your business.
